Please call +36 1 405 4980 or the “reception” (the top speed dial) button on the phone in the room.
Maison Bistro 8:00 – 22:00
Breakfast : 8:00 – 11:00
Lunch : 12:00 – 16:00
Dinner : 18:00 – 22:00 (last food order at 21:30)
A
Accident
In case of accident, please contact the reception immediately.
Accessories
We can provide any of the following bathroom and other accessories upon request, please make sure to turn to our colleagues at the reception.
sawing kit
shower cap
vanity set
nail file
toothbrush and toothpaste
shaving kit
shoe mit
Air-conditioning
Please note that the air-condition remains working but will stop cooling/heating if you open any of the windows in the room.
B
Bathrobe and slippers
Bathrobes and slippers are available upon request.
Please contact our reception staff to order.
Bedlinen
It is very important for us that our guests have ideal, restful nights with us.
If you require hypoallergenic bed linen, please contact reception. We change the linen after 3 nights. Upon request we are happy to change at once; please turn to our colleagues at the reception with your request.
Breakfast
Our Guests can enjoy breakfast between 8:00 am and 11:00 am in our bistro.
If you need to leave early, there is a possibility to order a take-away breakfast package, please contact reception the previous day latest until 20:00.
Please note that we are not able to deliver our extensive breakfast selection in case a room serviced breakfast is ordered. Our room serviced breakfast selection contains the followings:
fruit juice
fresh prepared fruit shot
selection of cold cuts, cheese and vegetables
bread and croissant
butter
coffee or tea (please specify upon ordering)
glass of sparkling wine (upon request only)
C
Central safe
You can find the central safe at the front-desk. There is no additional charge for use.
Credit card
We accept the following credit cards: Visa, MasterCard, American Express, Maestro.
We also accept payments with OTP, K&H and MKB SZÉP cards.
D
Departure
We kindly ask our guests to check out of their rooms until 11:00 am on the day of departure. If you require a late check-out, please contact reception one day prior to your departure. We always try to fulfill such requests depending on the occupancy of our rooms. Please, note that it may be possible only for an extra charge.
If help with your luggage is needed, please contact reception.
“Do not disturb”
You can find a “do not disturb” card on the door knob.
If you wish privacy, please hang this on the doorknob.Please note that rooms with the DND sign will not receive the daily cleaning. Housekeeping services are available until 4 pm every day.
Drinks
Items from our drink menu can be ordered outside the opening hours of our Bistro as well. Please turn to our colleagues at the reception desk at any time.
E
Electricity
220 Volt /50 Herz. To switch on electricity in the room, please insert your room card into the slot on the wall next to the door. Our electrical outlets will receive European standard two-pin plugs only. If needed, adaptors, cables and chargers are available at the reception.
Emergency
In case of emergency / injuries, please contact our front-desk immediately.
F
Fire
In case of fire, please contact the front-desk immediately. Leave the rooms according to the emergency exits on the fire escape plan in the booklet on the table.If you have a physical disability, please inform the reception.
Flowers
If you wish to order flowers, our front-desk staff is happy to accommodate your request.
Food allergy
We kindly ask our guests to inform our staff about any food allergies upon arrival.
H
Hair dryer
You can find a hair dryer in the bathroom, next to the mirror.
Ice cubes
We can provide ice cubes from our bistro at any time.
Information service
Please contact our front-desk if You need any information.
Internet
You can use our wireless internet connection free of charge in our hotel rooms and the bistro. Please find the password also on the key-card holder. Network: Maison_Hotel
Password: MaisonHotel
Iron
We are happy to provide an iron and ironing board, please ask our colleagues at the reception.
K
Key-card
All hotel room doors are equipped with electric key-card locks, activated for the duration of your stay.
For safety reasons, your room number is not written on the key-card. In case your key-card is damaged or lost, please contact the front desk. Please make sure to return your key-card upon check-out.
L
Laptop
Upon request we are happy to lend a laptop for our guests, please turn to our colleagues at the reception.
Laundry service
We provide a laundry service for our guests on weekdays only; the laundry bag and price list are located in the cabinet. If you submit the laundry before 9:00, it will be delivered during the day. Laundry handed in after 9:00, will be ready the following day. We can provide a faster laundry service for an extra charge.
Lost and found
For information about lost items, please contact reception.
Luggage
Our front-desk staff is pleased to help with your luggage upon arrival and departure. We are also able to store your luggage after check-out.
M
Massage
We can arrange You a variety of massages, please contact reception for details and booking.
Message
If you receive a message, the front-desk staff will inform you.
If you would like to leave a message, please contact the front-desk staff.
Minibar
Your room minibar contains an assortment of non-alcoholic beverages and fresh filtered water.
The minibar is complimentary and drinks are replaced one time daily.
P
Parking
If you arrive by car, you can park your car anywhere in the Castle area, the charge for the parking can be paid at the gates of the Castle using the parking automats. Charge will be calculated by the duration of the parking. Please keep the parking card pulled upon entry into the castle district, as it is required to arrange the payment when leaving.
Our hotel provides a discounted daily ticket for 25EUR. Please note that using this ticket You can exit the Castle area only one time. If You enter the Castle again, a new ticket will be needed.
Petrol station
For a map of the closest petrol stations, please contact the front-desk.
Pets
Pets are permitted for a daily fee of 15EUR in the rooms.
Dogs on leashes may enter the bistro area.
Pillows Subject to availability we can provide pillows filled with satin-wool or bamboo. Please turn to the reception to order.
Postal service
We are pleased to assist You with any postal services, please contact our front-desk to arrange it.
Print / copy
Please contact the front-desk if You need assistance in printing or copying.
R
Remarks, suggestions
Your opinion and suggestions are important to us so that we can provide the best possible service.
Please feel free to contact us anytime.Our guest book can be found at the reception. We will be delighted to receive your messages, feedbacks in the booklet or via our online questionnaire. Thank You in advance!
Restaurant
Our Maison Bistro is open from 8:00 to 22:00 every day.
Room cleaning
All rooms are cleaned daily; if you wish for privacy, please place your “do not disturb” card outside onto the door knob. Please note that rooms with the DND sign will not receive the daily cleaning, and our Housekeeping services are available until 4 pm every day.
Room safe
All rooms are equipped with a safe for guests to keep their valuables. You are kindly asked to read the instructions before use.
We do not take responsibility for items placed in the room safe.
Room service
Please note that we do not take a’la carte dishes to the rooms. However from 8 am until 24 pm we provide a rich Hungarian Plate containing the followings:
fresh selection of cold cuts
cheese selection
vegetables – tomato, cucumber &paprika
fresh bread and butter
The price of the Hungarian Plate is 5.990.- HUF + 13% service charge Also, please feel free to order anything from our drink menu.
A vegetarian option of this plate is available during the opening hours of our Bistro. Instead of meat, vegetable creams will be provided. To place your order please call the reception.
S
Security
The main entrance door is closed after 22:00; our reception works 24-hour / day and our staff will open the front door when ringing the bell outside.
Shampoo/Shower gel
Enjoy our L’Occitane bathroom amenities we provide free of charge. In case you would need a refill, please turn to our colleagues at the reception.
Shoe cleaning Our shoe cleaning machine is located next to the staircase leading to the 1st floor; our colleagues will be happy to help you using it.
Sightseeing
Please contact our front-desk for taxi, transfer, sightseeing or any other program arrangements. We are happy to assist you with any of these at any time.
Smoking
Smoking is permitted outside in the courtyard or out on the street.All our guest-rooms are non-smoking; guests will be charged a 50 EUR penalty for disregarding this rule.
T
Table reservations
For table reservations at our bistro, please call the Bistro (ext 18).
Technical assistance
For technical assistance, please contact our front-desk.
Telephone
Each room is equipped with a telephone; to contact a guest- room, simply dial the room number.
To contact the reception, please dial extension 20 or the “reception” button.
Television & Radio
We offer entertaining and news-oriented channels in multiple languages.
RTL KLUB Hungarian
TV2 Hungarian
M4 Sport Hungarian
M2 Hungarian
M1 Hungarian
BBC NEWS English
Spektrum Home Hungarian
SAT1 German
FRANCE24 French
TV5 MONDE French
Kabel1 German
TRT WORLD English
TVS Polish
M4 Sport+ Hungarian
RAI1 Italian
RAI2 Italian
N24 German
PRO7 German
DUNA TV Hungarian
Petőfi radio Hungarian
Kossuth radio Hungarian
Bartók radio Hungarian
MAX4 TV Hungarian
We reserve the right to change the above list.
U
Umbrella
Please feel free to use our umbrellas you can find at the reception.
V
Valuables
Please keep your valuables in the room-safe.
The hotel takes no responsibility for your valuables.
W
Wake-up call
Please contact the front-desk to request a wake-up call.
Window, terrace
Open the windows and terraces at your own risk only.
Please note that the air-condition remains working but will stop cooling/heating if You open any of the windows in the room.
